Privacy Policy

1. Who we are

Servika ("we", "us") operates the Servika customer app, the Servika Pro artisan app and servika.com.ng — a marketplace connecting customers with verified artisans across Nigeria. This policy explains what personal data we collect, why, and the choices you have. Contact: support@servika.com.ng.

2. Information we collect

Account details: your name, email address, phone number and password (stored as a secure hash — we never see or store your plain password).

Artisan verification (artisans only): a government ID photo, a selfie, and optionally a work certificate — used solely to verify identity and never shown to customers.

Job details: service descriptions, photos or short videos of the job, service addresses and preferred times you provide when booking.

Location: your device location (with your permission) to find nearby artisans, and an artisan's live location while they travel to a confirmed job.

Payments: bookings are paid through our licensed payment processor (Paystack). We do not store your card details — we keep only transaction records (amounts, references and status).

Messages: chats between customers and artisans within the app, retained to support dispute resolution. Contact details shared inside chats are automatically hidden.

3. How we use your information

To operate the marketplace: matching bookings, live tracking, payments, receipts and reviews.

To keep the platform safe: verifying artisans, preventing fraud and resolving disputes.

To communicate: booking updates, payment confirmations and service notifications. Marketing messages are optional and can be turned off.

We do NOT sell your personal data to anyone.

4. Sharing

With the other party to your booking: an artisan sees the job details and address of a job they accept; a customer sees the artisan's public profile.

With service providers who help us operate: payment processing (Paystack), cloud hosting and storage, email delivery and push notifications — each bound to use data only to provide their service.

With authorities when required by applicable law.

5. Storage and security

Data is stored on secured cloud infrastructure and encrypted in transit (HTTPS). Access is restricted to what each role legitimately needs — for example, verification documents are visible only to our review team.

6. Your rights and account deletion

You can access and update your profile information in the app at any time.

You can permanently delete your account from Settings → Delete account in either app. This removes your account, bookings, messages and notifications. Financial transaction records are retained as required for legal and accounting purposes.

For any privacy request, email support@servika.com.ng and we will respond within 30 days.

7. Children

Servika is not intended for anyone under 18. We do not knowingly collect data from children.

8. Changes

We will update this policy as the service evolves and post the new version here with a revised date.